Why You Should Know If Your IT Company In Dallas Has Expertise
How do we define expertise? What does it mean to be an “expert” in something? Well, typically, expertise can be defined as showcasing exceptionally high levels of performance within a specific domain. Basically, you know what you’re doing and you do it well – without struggle or hesitation. It’s more than simply having a knack for something. You can be good at something without being an “expert” per se.
Why Does Your IT Company’s Expertise Matter?
If you’ve outsourced the management of your information systems, it’s because you know this very key factor in life and business: focusing on your core competencies. You know where you excel and you delegate the rest. But here’s the thing: if you’ve outsourced the management of your information systems and you feel like your IT company knows about as much as you do, it kind of defeats the purpose, right?
It’s about more than getting someone to handle something you don’t have the time to deal with yourself. Instead, it’s about getting someone to take responsibility for something – something incredibly important. Your technology plays a vital role in your day-to-day operations. Your relationship with your IT company is an ongoing relationship that determines whether or not you’ll:
- Gain a competitive edge over other players in the market
- Acquire new customers and/or patients
- Provide a high level of customer service to those you serve
- Stay productive at all times with minimal money wasted on downtime
- And much, much more
Basically, you can’t afford to end up with an IT company that doesn’t have the expertise they need to serve you properly.
How Can You Assess Your IT Company’s Expertise?
The thing is, information technology encompasses a range of topics, tools, and systems. An IT company should have a team of certified, trained individuals who have varying skill-sets, such as:
- Wireless networking or multi-gigabit optical fiber networks
- PCs, laptops, mobile devices
- Line of business applications
- Cloud data centers and/or services
- Data security and privacy controls
- And much, much more
Ultimately, information technology is an expansive world that’s always growing, evolving, and becoming more sophisticated with each passing day. So let’s take a look at what areas are essential for the average organization:
Do They Specialize In Your Industry?
This is particularly important if you’re working in a highly regulated industry, such as healthcare, financial services or any other industry that requires a certain degree of data privacy – almost every industry nowadays. Do they specialize in your industry? This means they know the applications you use, the systems you rely on, and the processes and procedures that drive you.
Do They Have Certifications In The Technologies You Use?
If you’re an organization that relies on a specific operating system or solution of some sort, it’s important to work with an IT company that has certifications in those technologies. This ensures they’re always able to help you in terms of implementation, configuration, and ongoing support. This also ensures they will know how to make those technologies work cohesively with anything else you use.
Do They Approach Cybersecurity With A Multi-Layered Solution?
Any technical support person with expertise in cybersecurity will leverage a multi-layered solution – meaning they’ll use various programs, processes, and tools to safeguard your environment. This may include anti-virus software, firewalls, encryption, multi-factor authentication, intrusion detection software, spam filtering, and much, much more depending on your requirements.
Do They Push Every New Trend Or Steer You Away More Often Than Not?
Let’s be real: the information technology world is FULL of new developments each and every day. While innovation is key, there are tons of trends that aren’t necessary or right for every organization. In fact, many will simply not work whatsoever in specific environments or industries, or in some cases, they might simply be a gimmick that won’t achieve much for you. An expert will know the difference and steer you away from trends more often than not.
Is It Time To Find An IT Company That Truly Delivers Expertise?
If you’ve thought to yourself “wow, maybe my IT company doesn’t really have expertise” while reading this article, it’s time for a change.
When you find the right IT company in Dallas, you can trust that your organization will gain access to the skills and solutions needed to reduce costs, improve efficiency and increase overall customer satisfaction. Integrated365 can help by becoming a true partner for your business, creating synergies with your current solutions and recommending options that will help create a stable and secure base for your operations.